Office of Liquor and Gaming Regulation (OLGR)

WRIT2000 – Assessment 3 rewrite task

Task: Rewrite the following text, structuring the message to best meet the needs of the
audience and the purpose of the communication. Ensure the rewrite is consistent with
plain writing principles, and it contains flawless grammar, syntax, spelling and
punctuation. Aim for a final version of about 250-300 words. Include a brief
paragraph at the end of the rewrite explaining your reasons for any structural
changes to the communication.
Audience: Residents living near the Royal Interchange Hotel, Toowong.
Purpose: To inform nearby residents of plans to address noise complaints regarding
the Royal Interchange Hotel, Toowong.
From: The Office of Liquor and Gaming Regulation.
Medium: A printed newsletter, to be letterbox-dropped direct to residents.
OLGR response to resident’s complaints about noise
The Office of Liquor and Gaming Regulation (OLGR), a unit of the Queensland
Department of Justice and Attorney-General, is responsible for regulating the liquor
industry in a way compatible with minimising harm caused by alcohol abuse and
misuse, and maintaining the integrity and probity of the gambling industry in
Queensland to ensure that, on balance, the state and the community benefit from
OLGR priorities include preventing and minimising the adverse affects of alcohol on the
community, while allowing the sustainable growth of the liquor industry to contribute to the
Queensland economy. OLGR plays a key role in developing a responsible liquor and
hospitality industry, as well as regulating the sale and supply of liquor in Queensland.
The OLGR is responsible for issuing liquor, wine and adult entertainment licences and
permits; investigating complaints about licensed premises and ensuring industry compliance
with liquor and wine legislation; it also implements initiatives to minimise harm and prevent
crime associated with the consumption of liquor, including support of responsible service of
alcohol programs; and working in partnership with Indigenous communities to implement
alcohol management plans and minimise the negative impacts of alcohol abuse and misuse.
In response to numerous complaints from residents living in the immediate vicinity of the
Royal Interchange Hotel in Toowong about excessive noise from patrons leaving the
premises late at night, the OLGR held a number of community meetings to discuss the issues
that had been raised by the residence.
Residents informed OLGR officers that there prime concerns about patrons from the Royal
Interchange Hotel was:


WRIT2000 – Assessment 3 rewrite task 2
• Excessive noise at closing time as intoxicated patrons wandered the streets looking
for their friends
• Patrons releiving themselves in laneways and the footpath
• Noises caused by taxis and Ubers, cueing to collect patrons
• Arguments among patrons about taxis and Ubers, occasionally resulting in fights and
police having to be called
While very popular with university students looking for a fun night out, residents argued the
hotel management needed to take more active steps to control the unruly and often drunken
behaviour of patrons at the hotel.
As a consequence of the community forums, the OLGR subsequently met with the hotel
licensee on a number of occasions to discuss possible remediation strategies that could be
pursued to address the resident’s complaints. Discussions were productive.
These strategies included, but were not limited to, installation of double-glazing to the
entirety of the premises, restricting the decibel capacity of amplification equipment,
limitation of the number of patrons able to be on the premises at any one time, and operating
hours being restricted.
As a result, a decision was made to explore the efficacy of the operation of limited trading
hours to reduce the impact of noise on surrounding residences. The upshot is the Royal
Interchange Hotel at Toowong will, for a six-month period from 1 December 2019, operate
on the restricted trading hours of Sunday 12pm-5pm, Monday to Thursday from 11am-8pm,
and Friday and Saturday from 11am-9pm.
The licensee has been informed that failure to follow the new operating hours will make them
libel for a fine of up to $250,000 and possible forfeiture of their liquor and gaming license.
Residents are encouraged to keep a close eye on the effects of the new trading hours while
the trial period is in operation and to complete an online survey about the efficacy of the
operation of the trial trading hours, which can be found at the OLGR’s website, which is at
If residence have any questions regarding the trial there is a FAQ section on the OLGR
website, or they can call 13 QGOV to have their
questions answered.

– ENDS –