Performance Appraisal

$10.00

Performance Appraisal

Name: Ms Ann

Loction: Jing’an District, Shanghai, China

Designation:  Senior Wine Taster

Functions:

  1. Sales
  • Selling wines and branded products.
  • Selling club membership
  • Performing sales transactions using POS systems and ensuring that all transactions are accurate.

 

  1. Customer service
  • Welcoming visitors and introducing products and services offered
  • Presenting and pouring wine at the same time educating customers about the wines through appropriate and responsible hospitality techniques.
  • Collecting names, email address, and other contacts for future engagement with the customers.
  • Providing timely information about the brands offered by the tasting rooms and guest products including large tour groups.
  • Providing excellent in customer services in all areas called upon.

 

  1. Maintenance
  • Ensure maintenance of high standards of the tasting room by thoroughly cleaning and organizing the entire tasting room area, deck area, restroom, and others.
  1. Inventory control
  1. Marketing and other Duties
Category:

Description

Performance Appraisal

Situational case presentation
Develop a Performance Management Review
 Using the Sample Performance Evaluation: Performance Review (check slides
and bibliography) as a guide, develop your employee Performance
management of your virtual company. Performance Appraisal.
Steps
 Define your company – Industry – Name – etc. (more details and concepts will be develop
through the course)
 Select a position. Write a concise Job description. Dream job
 Fill in the Job tasks and functions and the core values.
 Review and evaluate – Strengths and improvements needed and Comments.
Assignment
 In order to develop a Performance Management review in class you will need
a concise job description, tasks and functions.
 It is recommended to be your own job description or your dream job
description.
 Resources Required
 Use the examples provided in class or any other that you can find on internet that
suits your case. UPLOAD the sample
Human Resources: Building a Performance Management System Catherine
Mattice Zundel
https://hr.berkeley.edu/sites/default/files/performance_review_fy18_step_by_st
ep.pdf
Human Resources: Building a Performance Management System Catherine Mattice Zundel
Sample Performance Evaluation: Performance Review for Retail Clerk 1
 Employee name and position: ______________________________________________ Date: ___________
 Reviewer name and position: ___________________________________________________
Job Task and functions Excellent Average Below Average Unsatisfact
ory
Customer service – Consistently serves clients
in a courteous and professional manner; greets
clients immediately upon their entering the store;
consistently demonstrates strong interpersonal
and customer service skills via email, over the
phone, and in person.
Facilities – Notices areas for improvement
in facilities and corrects them immediately
and without being asked; keeps store clean;
straightens clothes and items to keep store
looking nice.
Human Resources: Building a Performance Management System Catherine Mattice Zundel
Sample Performance Evaluation: Performance Review for Retail Clerk 2
 Employee name and position: ______________________________________________ Date: ___________
 Reviewer name and position: ___________________________________________________
Job Task and functions Excellent Average Below Average Unsatisfact
ory
Sorting – Demonstrates strong product
knowledge; consistently marks donations with
accurate price.
Finance – Ensures register accuracy
(e.g., accurately rings up items, discovers
discrepancies and resolves them, runs
end-of-day reports). Performance Appraisal.
Human Resources: Building a Performance Management System Catherine Mattice Zundel
Sample Performance Evaluation: Performance Review for Retail Clerk 3
Core Values Excellent Average Below Average Unsatisfactory
Work ethic – Works hard to complete tasks on
time; pushes him/herself to succeed in all aspects
of the job; always produces work of the utmost
quality; clearly motivated to flourish within the
company.
Teamwork – Collaborative personality; open to
feedback and information from manager and
co-workers; communicates regularly; steps in
and does administrative or other work during
downtime. Performance Appraisal.
Professionalism – Acts as a stellar representative
of the company; dresses in accordance
with company dress code; communicates
appropriately and clearly at all times; maintains a
positive attitude.
Human Resources: Building a Performance Management System Catherine Mattice Zundel
Sample Performance Evaluation: Performance Review for Retail Clerk 4
Core Values Excellent Average Below Average Unsatisfactory
Business acumen – Displays common sense
in decisions and work product; is trusted to
have good judgment in all situations; can
make sense of complex issues; understands
the future result of present actions.
Flexibility – Can easily adjust job tasks
as needed on a daily basis; not afraid of
organizational or job changes; maintains
high level of performance despite changes,
setbacks, or problems. Performance Appraisal.
Organization – Maintains an orderly personal
workspace; ensures the office in its entirety
is clean; work product is presented in an
organized fashion; diligently cleans up work
product of others when needed.
Human Resources: Building a Performance Management System Catherine Mattice Zundel
Sample Performance Evaluation: Performance Review for Retail Clerk 5
Core Values Excellent Average Below Average Unsatisfactory
Resourcefulness – Knows how to find the
answers to questions; can easily solve
problems or dilemmas presented; offers
innovative solutions in a variety of areas;
always looking for ways to improve the
company.
Human Resources: Building a Performance Management System Catherine Mattice Zundel
Sample Performance Evaluation: Performance Review for Retail Clerk 6
 Employee’s Main Strengths
 Provide a minimum of three strengths this employee demonstrates.
 1.
 2.
 3.
 Provide actual examples of employee contributions to the company.
 _______________________________________________________________________________
 _______________________________________________________________________________
 _______________________________________________________________________________
 _______________________________________________________________________________
Human Resources: Building a Performance Management System Catherine Mattice Zundel
Sample Performance Evaluation: Performance Review for Retail Clerk 7
Opportunities for
Improvement
Provide a list of areas
where the employee
must improve in
job tasks or overall
performance.
Goals for Improvement
List specific things the
employee must do to
improve, or specific
goals that must be
achieved.
Resources Provided to
Assist in Improvement
How will you help the
employee succeed in
meeting these goals?
Date of Next Review
and Rewards or
Consequences
Human Resources: Building a Performance Management System Catherine Mattice Zundel
Sample Performance Evaluation: Performance Review for Retail Clerk 8
 Employee’s Comments
 ________________________________________________________________________________________
 _______________________________________________________________________________________
 ________________________________________________________________________________________
 ________________________________________________________________________________________
 ________________________________________________________________________________________
Manager signature: ___________________________________ Date: ________________
I have read and understood the review. All items have been reviewed verbally with me. I realize that my
signature simply implies that I have received this review, and not that I agree with its contents.
Employee signature: __________________________________ Date: ________________
Project Management System -Bibliography
Human Resources: Building a Performance Management System – Catherine Mattice Zundel

HR Basics: Performance Management – Gregg Learning

Berkeley – Human Resoures
https://hr.berkeley.edu/hr-network/central-guide-managing-hr/managing-hr/managingsuccessfully/performance-management/concepts
https://hr.berkeley.edu/hr-network/central-guide-managing-hr/managing-hr/managingsuccessfully/performance-management/introduction
Human Resources – Institute of New Zealand
https://www.hrinz.org.nz/Site/Resources/Knowledge_Base/I-P/Performance_Management.aspx
Project Management System -Bibliography
Performance Reviews & Appraisals – Manager Training – Video

Measurement Myopia – Drucker Institute Paul Zak
http://www.druckerinstitute.com/2013/07/measurement-myopia/
The Two Most Important Quotes In Business – Dave Lavinsky

The Two Most Important Quotes In Business


Harvard Business Review Performance Measurement – You are what you measure – Dan Ariley
https://hbr.org/2010/06/column-you-are-what-you-measure
The Top 5 Performance Management Tools: Good News And Cautionary Tales – Bernard Marr
https://www.linkedin.com/pulse/20140522054403-64875646-the-5-most-popular-tools-to-manageperformance-good-news-and-cautionary-tales
Reinventing Performance Management: A Deloitte Case Study – 2015
https://hbr.org/2015/04/reinventing-performance-management
Videos
Human Resources: Building a Performance Management System – Catherine
Mattice Zundel

Performance Mangement Chris Tomkins

How to Link Training and Development to Performance Management Systems
and Strategies

Videos
Performance Management

Performance Reviews & Appraisals – Manager Training

Performance Reviews & Appraisals

CASE STUDY
Reinventing Performance Management – Deloitte
https://hbr.org/2015/04/reinventing-performance-management
Deloitte has replaced their one-a-year, rating-based performance management
processes because it is damaging employee performance and disaffecting the
best performers. Performance Appraisal.
Follow in their footsteps and create performance management processes that
create regular discussions that focus on coaching and development… Performance Appraisal…………

or ORDER A CUSTOM PAPER